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SHIPPING & RETURNS

ORDER PROCESSING

Orders are processed Monday-Friday, excluding holidays.

Orders placed after 5:00 pm CST begin processing the next business day.

CUSTOM HAND-MADE WIGS

Custom Hand-Made Units by Holly Wood Tonya require 2 to 3 weeks to be completed. 

BILLING INFO

Please submit accurate billing information to prevent delays with your order.

INTERNATIONAL FEES/ TAXES

Holly Wood's Hair Bar; Holly Wood Tonya does not cover any duty/taxes/customs fees that may develop with international shipments. These charges are not included in the shipping fees. Please contact your local customs office for more information regarding these fees. 

PRODUCT CARE

Because our products are made from the highest quality hair suppliers, we take extra care in packaging them so that they’ll arrive in flawless condition at your doorstep.

RETURNS/EXCHANGES

All hair is inspected thoroughly before being shipped. Hair and products are made from the highest premium quality hair suppliers. Hair/ Wigs cannot be returned nor exchanged. 

All transactions for purchase of intangible products, pdf downloads, video tutorials, resource material, and online content are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process. Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on www.hollywoodshair.com are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.