shipping & returns

ORDER PROCESSING

Orders are processed Monday-Friday, excluding holidays.

Orders placed after 5:00 pm CST begin processing the next business day.

CUSTOM HAND-MADE WIGS

Custom Hand-Made Units by Holly Wood Tonya require 2 to 3 weeks to be completed. 

BILLING INFO

Please submit accurate billing information to prevent delays with your order.

INTERNATIONAL FEES/ TAXES

Holly Wood's Hair Bar; Holly Wood Tonya does not cover any duty/taxes/customs fees that may develop with international shipments. These charges are not included in the shipping fees. Please contact your local customs office for more information regarding these fees. 

PRODUCT CARE

Because our products are made from the highest quality hair suppliers, we take extra care in packaging them so that they’ll arrive in flawless condition at your doorstep.

RETURNS/EXCHANGES

All hair is inspected thoroughly before being shipped. Hair and products are made from the highest premium quality hair suppliers. Hair/ Wigs cannot be returned nor exchanged.